1.1 This agreement is for the hire of Sanderling for short term holiday let. This agreement is formally entered into between the Owner and the Hirer when the deposit payment has been received.

1.2.1 Payment terms are as follows: £250 secures your booking.. Your booking will not be fully secured until the deposit is received. The balance of the total of your holiday plus a refundable security bond will be due for payment six weeks before the start of your holiday. Should payment not reach us within the required time we reserve the right to cancel any bookings made and any deposit paid will be forfeited.

1.3. If you make a booking within six weeks of the start of the holiday, in addition to the immediately required deposit, we will request the full amount for the booking within 7 days. In addition a fully refundable security bond of £250 is also to be paid at the same time as the balance.

1.4 Excessively soiled linen which requires extra cleaning will be subject to a laundry charge. Linen which cannot be cleaned will be charged for and deducted from the security bond. Any damage to the property or contents, beyond reasonable wear and tear, by the Hirer will be taken from the bond after the booking is complete with proof of damage and costs supplied where possible.

1.5 Should the full payment of the balance not be paid within the timescales.
above, the booking will be cancelled, and the deposit is forfeited. We would recommend you contacting us at your earliest opportunity if you feel there may be unavoidable delays. All payments will be acknowledged, and payment reminders sent by email.

1.6.1 Payments can be made by bank transfer, or credit/debit card, in £ sterling. All necessary details will be supplied via email. Credit/debit card payments are via Paypal or Stripe and a separate link to pay these online will be sent to you on request. No card payments can be made over the telephone.

1.7 Please advise us as soon as possible should a booking need to be cancelled. If you cancel your holiday more than 6 weeks before the start of your holiday, there will be a £50 administration charge incurred. Your deposit will be returned to you (less the admin charge) as soon as a replacement booking has been made. If another booking cannot be secured, the full deposit will be retained.

If you have paid the full amount for your holiday, the full amount will be returned (less £50 admin charge) as soon as a replacement booking has been found. If no replacement can be secured, the full amount of your booking will be retained. We will make every attempt to replace your booking should you need to cancel. If this can be achieved, a full refund will be given less £50 admin fee. It might be necessary to reduce the price or length of the booking to obtain a replacement and it is therefore cheaper than the original term, the cost of this difference will be retained as well as the £50 admin fee. Sanderling strongly recommend that hirers take out holiday insurance to cover this eventuality.

1.8 If you wish to alter your booking, we will use our best efforts to accommodate your requirements, however, you will be obliged to pay any additional expenses incurred as a result of alteration. In addition, we may charge at our discretion, an amendment fee to cover the necessary administrative costs incurred.
1.9 If cancelled or modified later or in case for non-arrivals no refunds will be made.
2. Cancellation or Changes to your booking by us
2.1 In the unlikely event we must cancel or make a change to your accommodation we will use all reasonable efforts to contact you as soon as possible to explain what has happened and to inform you of the cancellation or the change. If possible, we will offer alternatives, but should these alternatives be unacceptable to you the booking will be treated as cancelled and we will refund any money you have paid to us within 14 days of any cancellation.
2.2 We shall not be liable for changes, cancellations or any other effect on your booking due to events beyond our control (force majeure). In these Conditions “force majeure” means any event or consequences thereof which could not have been reasonably avoided, by us even with the exercise of all due care. Such events may include war or threat of war, civil strife, terrorist activity, industrial dispute, natural or man-made disaster, fire, adverse weather conditions and all similar events outside our control.
2.3 We reserve the right to refuse to accept any booking for whatever reason.