1.1 This agreement is for the hire of Sanderling for short term holiday let. This agreement is formally entered into between the Owner and the Hirer when the deposit payment has been received.

1.2.1 Payment terms are as follows: £250 secures your booking.. Your booking will not be fully secured until the deposit is received. The balance of the total of your holiday plus a refundable security bond will be due for payment six weeks before the start of your holiday. Should payment not reach us within the required time we reserve the right to cancel any bookings made and any deposit paid will be forfeited.

1.3. If you make a booking within six weeks of the start of the holiday, in addition to the immediately required deposit, we will request the full amount for the booking within 7 days. In addition a fully refundable security bond of £250 is also to be paid at the same time as the balance.

1.4 Excessively soiled linen which requires extra cleaning will be subject to a laundry charge. Linen which cannot be cleaned will be charged for and deducted from the security bond. Any damage to the property or contents, beyond reasonable wear and tear, by the Hirer will be taken from the bond after the booking is complete with proof of damage and costs supplied where possible.

1.5 Should the full payment of the balance not be paid within the timescales.
above, the booking will be cancelled, and the deposit is forfeited. We would recommend you contacting us at your earliest opportunity if you feel there may be unavoidable delays. All payments will be acknowledged, and payment reminders sent by email.

1.6.1 Payments can be made by bank transfer, or credit/debit card, in £ sterling. All necessary details will be supplied via email. Credit/debit card payments are via Paypal or Stripe and a separate link to pay these online will be sent to you on request. No card payments can be made over the telephone.

1.7 Please advise us as soon as possible should a booking need to be cancelled. If you cancel your holiday more than 6 weeks before the start of your holiday, there will be a £50 administration charge incurred. Your deposit will be returned to you (less the admin charge) as soon as a replacement booking has been made. If another booking cannot be secured, the full deposit will be retained.

If you have paid the full amount for your holiday, the full amount will be returned (less £50 admin charge) as soon as a replacement booking has been found. If no replacement can be secured, the full amount of your booking will be retained. We will make every attempt to replace your booking should you need to cancel. If this can be achieved, a full refund will be given less £50 admin fee. It might be necessary to reduce the price or length of the booking to obtain a replacement and it is therefore cheaper than the original term, the cost of this difference will be retained as well as the £50 admin fee. Sanderling strongly recommend that hirers take out holiday insurance to cover this eventuality.

1.8 If you wish to alter your booking, we will use our best efforts to accommodate your requirements, however, you will be obliged to pay any additional expenses incurred as a result of alteration. In addition, we may charge at our discretion, an amendment fee to cover the necessary administrative costs incurred.
1.9 If cancelled or modified later or in case for non-arrivals no refunds will be made.
2. Cancellation or Changes to your booking by us
2.1 In the unlikely event we must cancel or make a change to your accommodation we will use all reasonable efforts to contact you as soon as possible to explain what has happened and to inform you of the cancellation or the change. If possible, we will offer alternatives, but should these alternatives be unacceptable to you the booking will be treated as cancelled and we will refund any money you have paid to us within 14 days of any cancellation.
2.2 We shall not be liable for changes, cancellations or any other effect on your booking due to events beyond our control (force majeure). In these Conditions “force majeure” means any event or consequences thereof which could not have been reasonably avoided, by us even with the exercise of all due care. Such events may include war or threat of war, civil strife, terrorist activity, industrial dispute, natural or man-made disaster, fire, adverse weather conditions and all similar events outside our control.
2.3 We reserve the right to refuse to accept any booking for whatever reason.
3. Below are the conditions you need to adhere to:
3.1 You must be 21 years or over when you book your accommodation. Your booking is made as a consumer and you acknowledge that no liability can be accepted for any losses suffered or incurred by you.
3.2 Check in is after 4pm unless previously arranged with the booking agent or owner on the start day of your booking and, unless otherwise agreed, you must leave by 10 am on the last day. Earlier arrivals and later departures are sometimes possible, but this will depend on adjacent bookings and at our discretion. We reserve the right to charge for an extra night or part thereof if the extension to either an arrival or departure time is more than an hour. If you fail to arrive by midnight on the day of the start date and do not advise us of a late arrival, we may treat the booking as being cancelled by you.
3.3 Only guests named on the original booking may stay overnight. All visitors to the property during a booking are the responsibility of the guest. Any additional guests not named on the original booking that we have not accepted prior to check in will incur an additional fee of £20 per person/dog per night.
3.4 If the number of people, in this case 9, permitted to occupy a property is exceeded, (which would be in breach of Health and Safety Regulations) we reserve the right to cancel the booking immediately or require the excess occupants to seek alternative accommodation.
3.5 If we have reason to suspect otherwise, we reserve the right to visit the property to ensure the number of guests on the booking is correct.
3.6 The property must be left in a reasonable state on departure. If we decide additional cleaning is required on departure, the cost of this cleaning will be charged as an additional charge.
3.7 The hirer is responsible for the property hired and is expected to take care of it. All equipment and utensils etc and the property itself to be left clean and tidy at the end of a stay. All damages/breakages should be reported as soon as they occur allowing us to replace or resolve an issue as soon as possible and the owner reserves the right to request that any breakages and or damage are paid for in full. If substantial damage/repair costs are incurred which exceed the refundable bond amount, the Small Claims Court may be used to recoup these. The hires are deemed jointly and severally liable.
3.8 Sanderling is a no smoking property. This includes vaping. From the 1st of July 2007 the UK legislation provides that smoking is not permitted in serviced properties. Smokers must vacate the building and grounds should they wish to smoke. This is an important requirement to enable the property to comply with our Fire Hazard assessments.
3.9 Where we discover there is evidence of guests smoking or vaping within the property, we reserve the right to charge an additional £250 for specialist cleaning.
3.10 The hirer must not use the property or allow its use for any dangerous, offensive, excessively noisy, illegal or immoral activities or carry on there any act that may be a nuisance or annoyance to the property’s neighbours. This would be deemed a serious breach of the terms of the Agreement and Sanderling has the right to terminate the Agreement with immediate effect in this instance. No refunds will be given.
3.11 Anyone found using or under the influence of illegal drugs or substances classified under the Misuse of Drugs act (1971) will be reported to the police and asked to leave the premises. Any evidence or suspicion of drug use on our premises will also be reported immediately to the police.
3.12 We do not permit towels, linens or any item to be taken from the property. If they are removed from the property, the lead guest will be charged accordingly.
3.13 Falsified Bookings – Any booking obtained under false pretence will be subject to forfeiture of advance payment, deposit and/or rental money, and the party will not be permitted to check in.
3.14 Should you require to bring specialist medical equipment such as oxygen tanks, please inform us in advance as this may need to be advised to our insurance company.
3.15 Complaints. In the event of a complaint or problem with the provision of the accommodation it must be brought to the immediate attention of the owner/manager who will endeavour to rectify the problem as soon as possible and in all instances before the end of your period of hire. Complaints cannot be addressed if notified after the hire period.
. Death, Personal Injury or Loss of Property
4.1 We shall have no liability to you for the death or personal injury to you or any members of your party unless this results from an act or omission on our part.
4.2 Any guest using their own electrical appliances (hairdryers, curlers, tongs, shavers, personal computers, personal stereos etc) must use the appropriate adaptors. Non-UK plugs used without the appropriate adaptor/transformer are a serious fire risk. Please ensure that all heated appliances are switched off and stored safely before leaving the property. Guests found to be in breach of this rule may be asked to leave with immediate effect. Any burns or marks to furniture or soft furnishing will be charged as an additional fee to the lead guest.
4.3 You must take all necessary steps to safeguard your personal property. Sanderling, its employees and representatives accept no liability to you in respect of damage to, or loss of, such property however so arising unless caused by negligence on our part.
4.4 Cars and their contents are parked at owners’ risk. Please ensure that cars are locked, and possessions are left out of sight.
4.5 Property left in the property will be disposed by the cleaning company.
5. Keys
5.1 Unless otherwise agreed, the owners will issue to the client or guest one set of keys to the property. If at any time the client or guest loses the keys, they must notify us as soon as possible and we will instruct a locksmith to change the lock/key(s) and charge the hirer or guest.
5.2 If the guest locks him or herself out of the property and requires the owner’s assistance to re-enter the property, we reserve the right to charge an administration fee of £40.
5.3 The managing agent will retain keys to the property and will access the property to provide the services set out in the agreement and any necessary maintenance and also to inspect the property and carry out repairs to the structure, roof, exterior or any services, appliances or equipment therein. We reserve the right to enter the property at any reasonable time during your stay for essential maintenance or if we suspect damage have been caused or in case of any emergency. We will make reasonable efforts to contact you before entering the property.
5.4 Not change any lock to the property or have any duplicate keys made.

6. Services
6.1 We cannot be held responsible for any failure or interruption to services to the property, for example, gas, water and electricity, or for any damage, disturbance or noise caused as a result of maintenance work being carried out in any part of the building.
7. Wireless Broadband Internet and Hardwire
7.1 Wireless Internet is generally available, however, the owners and managing agent will not be liable for loss of this service due to connection, environmental or human error and no support service is available. For this reason, wireless internet is not a contractual provision. The managing agent does not assume any responsibility for any damage to your computer or the data contained on it, nor the security of any data transferred over the internet. Guests are responsible for the protection of their computers from loss of data, unauthorised access or viruses.
8. Maintenance Callouts
8.1 Should a guest or client report that a service or an appliance is faulty and subsequent inspection confirms that the appliance was not faulty, but was not being operated properly by the guest, and where usage instructions have been provided, we reserve the right to charge the guest for the maintenance call out.
9.Dogs
9.1 Only dogs listed on the original booking may enter the property. If this rule is broken, an additional fee of £20 per dog per night will be payable or the booking may be terminated with immediate effect and no refund will be given.
9.2 Dogs must be house trained. Whilst we appreciate accidents do happen we ask that dogs must be continent of urine and faeces. Any accidents should be reported straightaway so effective and comprehensive cleaning can be undertaken for the comfort of yourselves and future guests.
9.3 We expect guests to have a good understanding of their dog/s and determine if they can safely be left without causing any damage or destruction. The hirer will be charged for any damage caused by their dogs.
9.4 Whilst we do allow dogs to be left at the hirer’s discretion they must be left no longer than 3 hours without being checked on in person. This includes dogs that are crated. This is for their own comfort.
9.5 Dogs may not be left outside and unattended at the property at anytime.
9.6 Please dry dogs off prior to entering the house.
9.7 Please use the additional throws provided for your dogs
9.8 Please pick up all dog faeces using the poo bags provided. There is a small poo bin in the back garden for this purpose. Please empty this bin prior to checking out.
10. Client/Guest’s Obligations
The client/guests will guarantee the following:
10.1. Not to have any party in the property.
10..2 Not to play loud music at the property.
10.3 To keep the property clean and tidy.
10.4 Not keep any animals, insects, birds or reptiles in the property apart from dogs that are included on the original booking unless previously agreed.
10.5 When guests with small children occupy the property, the guest undertakes to provide and take responsibility for suitable childproofing safety equipment.
10.6 Not to do or permit any act that would make any insurance policy on the property void or voidable or increase the premium.
10.7 Not to do anything that may cause a nuisance or annoyance to the owners or to any other occupier or guest of adjoining properties or do anything at the property that is illegal or immoral. Noise disturbance after 11pm and before 7am can be reported to the local Council.
10.8 Ensure that at the end of this agreement the property is cleared of the guest’s effects and left in good repair and clean condition and make good, pay for the repair or replace of such items of the fixtures, furniture, furnishings and other effects as shall be broken, lost, damaged, or destroyed save as for reasonable wear and tear.
10.9 Use the Property for residential purposes only and not for any business use.
10.10 Not make any alterations to the property.
10.11 Indemnify and keep the owners fully and effectively indemnified against all losses, claims, demands, actions, proceedings, damages, costs of expenses or other liability or right arising in any way from this agreement.
10.12 Not assign, underlet, sub-licence, charge or part with possession of whole or any part of the property, take in lodgers or share occupation of the property with any person in any way.
10.13 Not sell, loan, charge or otherwise dispose of or part with possession of any of the contents located at the property including without limitation the owners’ furniture and effects.
10.14 Not block or put noxious or damaging substances into the sinks, baths and lavatory cisterns or waste or soil pipes in the property or allow them to overflow.
10.15 Not leave the entrance door or windows to the property open but to ensure that all door and window locks are properly engaged at all times. All windows must be closed when not in the property or during bad weather.
10.16 To take all reasonable precautions to prevent condensation by keeping the property adequately ventilated and heated. Extractor fans located in the bathrooms must be used to prevent damage to the property.
10.17 To report any plumbing, electrical or general problem to the owners as soon as is practicably possible and to desist from attempting to remedy such problem on their own.
10.18 To maintain properly insured to their full replacement value all of the client’s and/or guest’s personal property which is kept either at the property or on the guest’s person.
10.19 To use all equipment provided at the Property strictly in accordance with its operating instructions and not for any purpose other than its intended use.
10.20 Not to leave or store any valuable personal possessions anywhere in the property where they can be easily viewed by third parties.
10.21 Not to play ball games inside the property.
10.22 To ensure that the number of people occupying the property does not at any time exceed the maximum number of permitted occupants as set out in your booking of the relevant property.
10.23 To use any cleaning products, liquids, tablets strictly in accordance with their usage instructions and to ensure that such products are kept out of reach of children. The managing agent accept no liability for mis-use of products supplied.
10.24 Not to install any portable cooking appliances, camping stoves or similar items at the property.
11. Termination of this Agreement
11.1 This agreement may be ended by the managing agent without notice If the accommodation fee is not paid on the payment day or if the hirer is in breach of any of the conditions.
11.2 The managing agent may also terminate this agreement at any time on giving the hirer written notice.
11.3 The hirer will at the end of the accommodation period return to the managing agent all keys to the property and give the managing agent vacant possession of the property.
12. Health and Safety
12.1 We want your stay to be as comfortable as possible. Failure to comply with the term and conditions may be considered as a breach of contract and the guest being asked to leave.
12.2 Guests should keep the property free of hazardous objects at all times and not to leave it in a condition that would make it unsafe for our housekeepers, staff, guests or themselves to use.
12.3 By making a booking and staying in our property you agree to abide by these terms and conditions.
13. Data Protection Policy
13.1 The managing agent is required to gather certain personal data about clients for the purposes of satisfying operational and legal obligations. This personal data will be subject to the appropriate legal safeguards as specified in the Data Protection Act 1998. The managing agent fully endorse and adhere to the eight principles of the Data Protection Act. These principles specify the legal conditions that must be satisfied in relation to obtaining, handling, processing, transportation and storage of personal data.
Privacy Statement
Sanderling is committed to protecting and respecting your privacy.
This statement explains how and when we collect information about you, how we use this information and when and who it may be shared with. It also explains how you can request information held about you.
Who are we?
Sanderling is a holiday rental cottage business. We arrange the booking and provision of holiday rental accommodation. Any questions relating to this statement, our privacy practices, or a request for your personal information should be addressed to the data protection officer and sent to the following email – sanderling_house @yahoo.co.uk,
What information do we collect?
Sanderling collects information about you as part of our business process and functions. The information normally includes your name, address, telephone number, names of party members, a contact email address, payment arrangement details and special requirements such as those relating to any disability or medical condition which may affect any party member’s holiday arrangements. The property also has Ring video doorbells that collects video footage and stores it for 30 days unless downloaded and required for evidence in the case of breaking of any of the house rules
What do we use your information for?
Sanderling collects information about you (our guest) to

• Process your booking.
• Communicate throughout the process of booking and managing your holiday experience.
• Carry out our obligations arising from any contracts entered into by you and us
• Seek your views or comments on the services we provide.
• Notify you of any changes to our services
• Send you communication which may be of interest to you, for example, sending you emails or details of future promotions and offers.
• Send you communications which may be analysed and reviewed for marketing purposes of Sanderling

Who do we share your information with?
Sanderling may pass on your personal details to individuals and organizations (such as the property owner(s) or key holders), as part of our business process and functions. This is so that your holiday booking, rental and any travel-related services (if any) may be managed and provided. We keep your information securely and do not share it with third parties other than as outlined in this statement or where permitted by law.
How do we treat your information?
All details you give to Sanderling at any time will be kept for the period of your booking, holiday and such reasonable period thereafter. We keep your information securely and do not share this information with third parties other than as set out in this statement. Only names, contact details and any booking preferences will be used for marketing purposes unless you are informed otherwise when you provide the information. The companies and third parties (owner / key holders) to whom we disclose customer details may contact you. If you do not wish to receive any of the communications set out in this statement, please inform us as soon as possible by letter or e-mail, the details of which are set out above.
How do I find out more about information rights?
In the first instance, please contact Sanderling should you have any query about how your information is being collected, processed and used. The Information Commissioner’s website contains further useful information and advice: www.ico.org.uk

14. Law
14.1 These conditions and terms of contract and all matters arising therefrom are subject to the UK law and in the event of dispute; you will be subject to the exclusive jurisdiction of the courts of England.
15. Your Rights
15.1 Your statutory rights are not affected by anything contained within these Terms and Conditions of Hire.
16. Interpretation
16.1 In this Agreement the following words and phrases shall have the following meanings unless the context otherwise requires: Owner- the owner of the property. Hirer is the person who arranges the accommodation – they could also be the guest. Guest is the person who resides at the property including all adult members of your party – they could also be the client. Agreement means this agreement; “Apartment or property” – is an accommodation managed by the owners. Booking means an offer from you to us to hire one of our properties on the terms of this agreement following your provision of sufficient information to enable us to complete our telephone or Website provisional booking process. Fee is the rental for the property and inclusive services which is payable in advance. Furniture and Appliances means such furniture and appliances usually found within the property and any other items, which we agree to provide; Inclusive Services means housekeeping service once per booking, linen and towel change once per week, use of electricity, gas, water, sewerage, council tax, TV licence. The term “Serviced Accommodation” means the following: – A fully furnished and equipped apartment or house, accessed by corridors, stairwells and any common part of the building, inclusive of gas, electricity, water, drainage and sewerage, Council Tax, TV licence, a once per booking cleaning and linin service. By booking this accommodation, you are confirming that you understand and agree to the aforementioned terms and conditions.